Privacy Policy
Thank you for visiting Friesen.store. Your privacy is important to us. This privacy policy (“Policy”) applies to this website (“Site”). To better protect your privacy and help ensure a rewarding online experience for all visitors, we provide this Policy that summarizes our online information practices and explains the choices you can make about how your information is collected and used.
We are committed to protecting the personal information entrusted to us.
The purpose of this privacy policy is to: provide individuals with a better and more complete understanding of the type of personal information Friesen.store holds and how we process it; and clearly communicate Friesen.store’s personal information processing practices.
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified, whether or not the information or opinion is true; and whether or not the information or opinion is recorded in a material form. We have addressed how we manage the personal information of our customers, employees and suppliers separately below.
INFORMATION WE COLLECT
We do not collect personal information on the Site unless you voluntarily provide it to us when you visit the Site, including when you participate in activities on the Site such as games, information and promotional offers, message boards, chat rooms, profile pages or other public forums (if any). For some activities, such as online polls or surveys, we may ask visitors to provide information that is not personal information.
We may collect the following types of personal information:
- name;
- postal or street address;
- email address;
- telephone number and other contact information;
- age or date of birth;
device ID, device type, geolocation information, computer and connection information, page view statistics, traffic to and from the website, advertising data, IP address and standard web log information; details of the products we have provided to you or that you have requested, including any additional information necessary to provide those products and respond to your requests; any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts where you permit us to collect information; information you provide to us through customer surveys; or any other personal information that may be required to facilitate your transactions with us.
We may collect these types of personal information directly from you or from third parties. We may collect this information when you: register on our website; communicate with us via mail, chat, email, or when you share information with us from social applications, services, or other websites; or interact with our websites, services, content, and advertisements.
HOW WE USE INFORMATION
We use personal information to better understand our customers’ preferences and needs, to complete purchases, and to provide a greater variety of great products with ever-improving quality.
We use personal information in the following ways:
Provide, deliver, source, manage, improve, and personalize our products and services;
Processing payments and providing refunds and discounts;
Enabling third-party service providers to provide us with IT products and services, conducting product investigations, data processing, data analysis, business consulting, auditing, hosting, printing, delivery and mailing services;
Communicating with customers, including product recalls and responding to inquiries and complaints;
Preventing fraud, including services related to protecting customer information, such as credit card information; and
Maintaining and ensuring that customer information is as up-to-date and accurate as possible.
DISCLOSURE
We will never sell, rent or share visitors’ personal information with third parties without appropriate consent or as set out below.
Third parties to whom we may disclose personal information include:
Our related companies;
Our service providers include IT service providers, major delivery companies, advertising and marketing service providers, outsourced call centres, post offices and third party order fulfilment contractors;
Our professional advisers include accountants, auditors and lawyers;
Government agencies (where required by law).
COOKIES
When you interact with us on the internet, our system will automatically send you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, tablet or smartphone that allows your device to be recognised. It is used to process your internet sessions on that device and contains a unique identifier.
Other information stored by cookies includes website traffic data. This data is not used to identify personal details. We only collect data into anonymised results to evaluate and improve our internet and shopping services for our customers.
DATA SECURITY
We have put in place suitable physical, electronic and managerial procedures to safeguard and help prevent unauthorised access, maintain data security and use the information we collect online correctly. When data is stored overseas, we require the third party to store it in facilities that restrict access and provide appropriate safeguards against unauthorized disclosure.
OUT OF AGE OF ACCESS
When a child under the age of thirteen (13) participates in an activity on the Site that requires the collection, retention, and use of personal information, we will also request the parent’s email address so that we can notify the parent that we have received personal information from their child. We do not knowingly collect names and email addresses from children under the age of thirteen (13) for these types of activities without notifying the parent by email and providing the parent with the option to remove their child’s email address from the database applicable to that activity. For specific one-time requests we receive from visitors, the email address is only collected and used in connection with that specific one-time request.
CONTACT US
Email: [email protected]
Working hours: 8am – 6pm (from Monday to Friday)