SHIPPING SERVICE NAME
Customer orders are delivered via USPS or UPS.
WHICH COUNTRIES CAN WE SHIP TO USING THIS SERVICE?
We only offer this service in the United States.
WHERE CAN CUSTOMERS RECEIVE ORDERS OF THIS SERVICE?
Customers can receive their orders via this service at their address.
DELIVERY TIMES
Order Cut-Off Time: 6pm EST.
Order Processing Time / Order Processing Time: 1–3 Days (Monday to Friday)
Shipping Time / Delivery Time: 7–15 Days (Monday to Friday)
Customer Shipping Cost — $6.99 per Order
TRACKING NUMBER
We provide tracking numbers via email to customers through the carrier of their choice.
PACKAGING OF ITEMS
Each product is shipped in its original packaging and is placed in a poly bag, which protects the filter from damage during shipping.
DAMAGES
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you receive the wrong product, so we can assess the issue and resolve it. Please retain all packaging materials and damaged merchandise in case of a claim.
CAN CUSTOMERS CANCEL THEIR ORDER?
Generally, we cannot and will not cancel orders once they have been placed.
For further assistance with your order, please contact [email protected] . Our support team handles incoming requests within 24 hours during our regular business days, Monday through Friday, 8am to 6pm EST.
CONTACT US
Email: [email protected]
Working hours: 8am – 6pm (from Monday to Friday)